F.A.Q's
My brownies came out dry, help!
everyones microwave is different! If your brownies are coming out dry either reduce cook time by 10 seconds or add a little more water before cooking!
Another common issue is that the container you are using is too big - please use a SMALL mug or a ramekin. These are a small treat - if cooked in a large container they will spread out and be dry
My brownies are raw!
Add 10-15 seconds to the microwave!
My order was wrong
Shoot us an email with a picture of what we shipped you and we'll make it right!
I don't like the taste of these
Unfortunately we cannot offer a refund based on taste. Taste is subjective and due to FDA regulations we cannot accept returns of food products. Please remember that this is a LOW CARB, basically SUGAR FREE keto product - These will not taste like sugar filled brownies.
These mixes are versatile and can be made so many ways! make them with greek yogurt, add a little honey, bake them into cupcakes with a little extra baking powder, make them into waffles or eat them as a pudding!
Subscription F.A.Q's
How can I edit, change, or cancel my subscription?
Please email us at hello@loserbites.com - we do not have a portal for you to manage this yourself.
My subscription renewed and I need to cancel! Help!
Unfortunately once your subscription renews we are unable to cancel the order. Our warehouse strives to ship all orders same day. We will be able to cancel your subscription for future orders. Please email us at hello@loserbites.com
How long am I required to keep my subscription active?
We require 2 shipments before you can cancel - this is outlined on the order page before you sign up for the subscription. We cannot cancel your subscription if you have not had two orders process.
If you have not tried our products yet and are unsure you will like them we recommend placing a one-time purchase order - not a subscription order first.
Please allow 48-72 hours for a response, excluding weekends or holidays.
hello@loserbites.com