everyones microwave is different! If your brownies are coming out dry either reduce cook time by 10 seconds or add a little more water before cooking!

Another common issue is that the container you are using is too big - please use a SMALL mug or a ramekin. These are a small treat - if cooked in a large container they will spread out and be dry

Add 10-15 seconds to the microwave!

Mix the hot cocoa with COLD water or milk before heating. This will prevent any grittiness or clumps. We recommend mixing it in a shaker bottle or with a frother!

Shoot us an email with a picture of what we shipped you and we'll make it right!

Unfortunately we cannot offer a refund based on taste. Taste is subjective and due to FDA regulations we cannot accept returns of food products. Please remember that this is a LOW CARB, basically SUGAR FREE keto product - These will not taste like sugar filled brownies.

These mixes are versatile and can be made so many ways! make them with greek yogurt, add a little honey, bake them into cupcakes with a little extra baking powder, make them into waffles or eat them as a pudding!