Shipping policy

Delivery Dates

We take enormous pride in our mixes and strive to deliver them in the best possible condition, and at the earliest possible date! Estimated delivery dates are provided at checkout, and are subject to change. We may ship your order earlier or later than the estimated delivery date in order to ensure safe and efficient transit of your shipment.

We ship Monday-Saturday and strive to ship SAME DAY or NEXT DAY.

You'll automatically receive an email confirmation containing a tracking link when your order ships. 

Shipping Method

All orders ship out either USPS or UPS. Our team will decide which shipping option will get your order to your door the fastest! We cannot guarantee any particular carrier transit method.

Delays

There are, unfortunately, some things outside of our control. Once our packages are in the hands of the carrier, we have no ability to influence the timely delivery of your order. We are unable to provide refunds or replacements for shipments delayed for factors outside our control.

Factors causing delays outside our control include:

  • Inclement weather
  • High package volume
  • Mechanical errors
  • Local carrier mis-scans
  • General carrier delays
  • Inaccurate/incomplete shipping information
  • Address closed
  • Inability to deliver to a building

If there are any shipping issues with your order, please reach out to us and we'll see how we can make it right! If a claim needs to be made with the carrier, we will assist you in creating one. We may also, at our team's sole discretion, choose to issue a replacement shipment for your order.

Incorrect Deliveries & Returned Deliveries

We are unable to provide refunds or replacement orders for orders delivered to an incorrect address, or an address that is not deliverable for any reason, including:

  • missing apartment or suite number
  • incorrect street address
  • incorrect receiver or company name

Cancellations

we are unable to process any cancellations of orders.

Additional Notes

A few other important notes about our shipping policy:

  • If your package is marked as delivered but you can't find it, please let us know the same day it is marked as delivered so we can assist you in locating it!
  • We reserve the right to deliver your order sooner or later than indicated at the time of checkout based on day-to-day fluctuations in shipping carrier deliverability, as well as other factors that influence our ability to deliver your order.
  • Once we begin the fulfillment process, we cannot update your shipping address, and we cannot process any cancellation requests.
  • In order to deliver your order as quickly as possible, we may begin the fulfillment process as soon as we receive your order. Therefore, in many cases, once you have placed your order, we will not be able to make any changes.
  • We are unable to provide order cancellations of any kind. All sales are final. 
  • If we choose to send you a replacement shipment, we reserve the right to ship the replacement shipment at the date of our choosing, when we deem the carrier and weather conditions most safe for transit.
  • If you refuse your package, we are unable to provide assistance or compensation of any kind.

If you have any questions about shipping before placing an order, please reach out to us at hello@loserbites.com and we would be glad to help!